• October 19th, 2023

How do Managed Services Work?

A Guide to Managed Services for SMBs

If you're a Small to Medium Business (SMB) scouting for premier IT support, you've likely come across the term Managed Services Provider (MSP). It's a term that's become synonymous with modern IT solutions, yet is often misunderstood alongside its equally buzzworthy counterpart - "Proactivity". Let's shed some light on what being proactive truly means in the IT world.

Misconceptions in the IT Realm Not every IT entity branding itself as an MSP genuinely upholds the standards one might expect. Outsourcing your IT operations to a genuine MSP means entrusting them with not just reactive repairs but also proactive maintenance, 24/7 monitoring, and ensuring your IT infrastructure operates seamlessly.

The Evolution of Managed Services Before the widespread adoption of the internet, businesses were dependent on the "Break & Fix (B&F)" model. A model where once a computer system failed, operations halted until a technician physically addressed the problem - a time-consuming and often disruptive process.

However, the rise of the internet revolutionized IT solutions. MSPs could now remotely address and rectify issues almost instantaneously, leading to minimal operational downtimes. This transformation underscored a pivotal shift from just addressing issues to proactively preventing them.

Moving Beyond the Break & Fix Model Today's leading MSPs have shifted away from the old 'B&F' mindset. Being proactive isn't just about fixing issues when they arise; it's about foresight, planning, and continuous monitoring. This approach isn't only beneficial for businesses, but also for the MSPs themselves, aligning their success with that of their clients.

A top-tier MSP will transparently share their internal protocols, best practices, and operational mandates with their clients, ensuring they're onboarded with clear expectations and service commitments.

Unpacking the Benefits of Managed Services:

  • Predictable Costs: Monthly retainer models ensure predictable IT expenditures.
  • 24/7 Monitoring: Round-the-clock system surveillance.
  • Operational Efficiency: Improved productivity with access to cutting-edge technologies.
  • Bulk Pricing: MSPs often get exclusive pricing from tech partners, passing the savings onto clients.
  • Minimized Downtimes: Swift response and action mean lesser business disruptions.
  • Vendor Management: MSPs liaise with all tech vendors, streamlining processes.
  • Virtual CIO Services: Comprehensive tech advisories beyond just IT.

What Sets Proactive MSPs Apart? A forward-thinking MSP doesn’t just focus on your current needs; they anticipate future requirements. From keeping track of data storage needs, monitoring hardware and software health, to ensuring your systems are up-to-date with the latest security patches, they're always a step ahead. An example is the proactive measures taken during transitional periods, such as the end of support for Windows Office 2010 and Windows 7, ensuring vulnerabilities are addressed before they can be exploited.

Day-to-Day Operations While proactive measures minimize disruptions, occasional issues can arise. Modern MSPs utilize ticketing systems to swiftly address these, ensuring timely responses and transparent communication. Whether it's through a phone call, an email, or their web portal, the process is smooth, efficient, and user-centric.

Transparent Pricing with Chamber Tech Chamber Tech stands out as an MSP that truly listens and tailors solutions based on individual business needs. Through personalized service plans and agreements, they ensure clarity in deliverables and response times. Moreover, they believe in the quality of service, allowing clients the flexibility to discontinue with just 30 days' notice.

In Conclusion Managed services have redefined how businesses perceive IT support. It's not just about fixing problems; it's about forging partnerships, proactive planning, and ensuring that technology serves as an enabler, not a hurdle. Embrace the future with the right MSP by your side.

About Our Author

Austin Andrukaitis

CEO at

Austin Andrukaitis is the CEO of He's an experienced digital marketing strategist with more than 15 years of experience in creating successful online campaigns. Austin's approach to developing, optimizing, and delivering web-based technologies has help businesses achieve higher profit, enhance productivity, and position organizations for accelerated sustained growth.

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